Customers have 10 days from receipt of product to initiate a return. The product must be unopened and in it’s original condition. To initiate return of product please email email@example.com. Customers are responsible for the return shipping fees but the company will provide the shipping label to be printed. Upon receipt of returned product and verified condition a refund will be issued. Customers will be reimbursed within 7-10 business days. Please contact us at 855-959-4321 or email firstname.lastname@example.org for any further questions.